Photo by cottonbro studio

If you can make calls, but no calls are coming in, check the Do Not Disturb feature on your phone. The simplest way to check is to turn it on, then off, as it is a toggle. It is used to stop a particular phone from ringing, and incoming calls are sent to voicemail. If you are on a call, the Mute button works to mute your handset, but if you are not on a call, it works as a Do Not Disturb button.

For most of our desktop phones this is fairly straightforward, either a large red sign in the middle of the screen or the traditional red circle with a white bar across the middle “do not enter” sign, and a banner telling you DND mode is enabled.

However, on our portable phones it is much less obvious. On the screen, you will see the red circle with a white bar across the middle, but it is tiny and in the upper left corner directly under the antenna bars. It is suggested that you check this often (or ask us to disable this feature), as it is very easy to press the Mute button with other parts of your anatomy than your finger and accidentally enable Do Not Disturb.

Still having a challenge? Give our Tech Team a call at 206-858-8757. Thank you for being an Accelerate Networks customer.