Are your calls going to voicemail more often? Do you show up as Scam or Spam? You may not have control over caller compliance regulations or the FCC mandates for robocall filtering, but with a little effort you can nix those Scam or Spam labels!

First Steps

If calls are being labeled as spam or you’ve simply noticed a troubling drop in answered calls, what immediate actions should you take?

Go to FreeCallerRegistry.com, choose Register Here and fill out the form. It is okay to estimate the outbound call volume for your phone number under “Calls per month” when filling this out. Filing a report with the problematic carrier that mislabeled your call is also advisable, and is covered later in this article.

Identify who you called that saw a label like Spam or Scam Likely, search their phone number on our Lookup page to identify the true carrier of the person you called, then wait at least a few hours and call a different phone number on the same carrier to see if your calls are still labeled incorrectly. Make sure your phone number is not a saved contact on the test call recipient’s phone, otherwise the spam or scam warning might not be shown.

What is RoboCall Mitigation?

Many people think STIR/SHAKEN attestations eliminate scam calls, but it’s just one piece of a larger puzzle that is spam call mitigation.

While the FCC is focused on reducing illegal calls, legitimate businesses and individuals are paying the price with their calls blocked due to analytics or getting mislabeled as spam, resulting in fewer answered calls , suboptimal customer experiences, a hit to the bottom line for businesses and frustrating missed connections for individuals that can't get through to the person they were calling.

Mislabeled calls can be a nuisance, the terminology varies from carrier to carrier and recipients often have blind faith that their carrier is ensuring accurate spam labeling is occurring.

Common concerns:

• What do the differing labels mean (Spam Likely, Potential Spam, Scam, Fraud)? How are the labels determined?https://reportarobocall.com/https://reportarobocall.com/
• My calls STIR/SHAKEN attestation is an A (where a ✅ or ✔️ shows onscreen), why are some of my calls being mislabeled?
• How do I contest a spam label?
• How can I even tell if I’m being blocked or mislabeled?
• How often is RoboCall filtering affecting my outbound calls?
• I switched to a new number and it is already labeled spam, why is this happening?
• What would it take to attach our company name to our calls? Would that help?

Reporting incorrectly labeled calls

Follow the links below to the Reporting form for the carrier that is incorrectly labeling your outbound calls. Note that you need to fill out the form provided by the carrier used by the person you are calling, which you can identify by searching their phone number on the Accelerate Networks Lookup page.

Ensure you enter your phone number on the relevant carrier’s reporting page below in addition to the Free Caller Registry, so they can correct the mis-identification in their system as quickly as possible.

Wireless Carriers:
T-Mobile USA (and resellers like MetroPCS, Mint Mobile, etc) – Choose “Not a Scam Likely Call”
Verizon Wireless – Choose “My calls to Verizon phone number(s) are being incorrectly categorized, labeled or blocked”
AT&T – Uses Hiya, see Vendors elow

Call Filtering Vendors:
TNS Call Guardian – Used by Verizon Wireless, C Spire, US Cellular, Charter Spectrum, Xfinity Voice (and Comcast Business), Cox Residential Voice
First Orion – Used by T-Mobile
Hiya – Used by AT&T and Xfinity Mobile, check “I believe my number is wrongly flagged as spam”

Other Call Blocking Services:
Nomorobo – Common on Landlines/VoIP phones
RoboKiller
Icehook – Calls marked as spam if “highly_likely” (81 to 100 score) risk rating
TrueSpam – Calls Blocked at 60 or above score (out of 100)
PrivacyStar – Provided by First Orion
Telo – Calls flagged at 65, blocked at 70 or above nuisance score (out of 100)
TrueCaller
Call Transparency – Provided by First Orion
Caller ID Reputation

Many carriers outsource their robocall mitigation services meaning one incorrect Spam report can lead to outbound calls going to a busy signal, endless ringing or voicemail on multiple carriers. Texting clients that aren’t reachable via phone call is a good idea if they have consented to receiving texts previously.