Atlassian ACP-420 Certification
The Atlassian ACP-420 is an Atlassian Certified Professional certification for Managing Jira Service Projects for Cloud. I recently spent a few weeks preparing for the exam and officially passed today!
Here’s some tips for preparing for the exam
Hands on Experience
The Managing Jira Service Projects for Cloud certification exam is for Jira service project admins with at least one year of experience.
This exam would be incredibly difficult if I didn’t have hands-on experience configuring and troubleshooting JSM projects – so beyond any study, ensure you have plenty of administrative experience with JSM.
Sample Questions
The sample questions are very close in formatting and style to the actual questions in the exam – so do these questions multiple times and read the answer notes for all options.
Study, study, study!
Atlassian has a lot of resources to help prepare for you for the exam and I read all study resources and wrote my own notes to help me learn. They include:
- Learning Paths
- Documentation linked in detailed exam topics.
Focus on Exam Topics
Ensure you balance your study focus on what’s covered in the exam – for example, project configuration is 32% (!!) of all questions – so ensure you have a strong understanding of this topic.
- Working with service projects and issues – 10%
- Managing access and permissions – 14%
- Project configuration – 32%
- Notifications – 6%
- Knowledge management – 9%
- Reporting – 12%
- Customer portal – 4%
- Automation and integrations – 13%
Use AI
This was the first exam that I’ve used AI to help me prepare for the exam. It was an engaging way to study after I had worked through the exam preparation content.
- Ask AI to generate complex, scenario-based, multiple-choice questions based on the exam topics in the ACP-420 Certification
- Ask AI to use the Socratic method to help dive deeper into my understanding on specific topics.
- Use NotebookLM to generate podcasts about certain topics or content you can listen to on-the-go.
It’s worth of course noting that AI isn’t always accurate or correct, so be aware!