Day 176
16:31 PM
To re-iterate:
Problem: Customer service people ($300B+ industry) get too many messages.
Solution: Give customers buttons that allow them to, instantly,
- Refund
- Return
- Edit
- Cancel (both order + to warehouse)
- Change subscription
- Missing item –> reship
- Tracking info
- Stock
- FAQ
- Sizing questions
- Product quality questions
- Bulk order questions
- Damaged items
... anything a Virtual Assistant does can/will be automated.
Bonus points:
- Customer instantly gets support. No waiting.
- Simpler than AI. Simpler than chat bots.
- 0 emails. 0 messages.