Day 191
19:23 PM
Still working on helpdesk.
I want this to have NO bugs.
High performance. No major/minor bugs.
If there are bugs in the future, fine. Fair enough.
But for now, with the features I have... I want it to have no bugs.
Once I've done all the 'to dos' and fixed it all up (1-2 weeks), I'll move onto self service.
Then I'll consider live chat
But I think I'm just going to ship helpdesk + self-service. Need some revenue asap.
I wasn't able to do the bulk refund/cancel feature
I COULD do it, but I think it's useless
Because I could replace it with self-service.
I.e. as soon as customer emails 'cancel my order' –> automatic email to send them to self service
That way instead of mistakenly refunding cancelling orders etc...
I might be able to get merchants more $$ with returns/exchanges
Because 40% people don't actually want a full refund – they want a different item or something etc.
Then you get them as a long-term customer and the entire experience is better...
Cancellations/Refunds —> Returns —> Exchanges —> Happy customer
Technically I could make the bulk cancel/refund feature. But it's a dumb feature.
Bulk send/reply (i.e. order tracking emails) is still dumb, but it's less dumb.
And it currently works.
So I'll keep it for now.