enjoys technical writing, and a cheeky drink 🥃

So you (still) want to be in Technical Support?

I have no underlying data to back this up, but the consensus seems to be that a technical support career is not that coveted.

Most aspiring software engineers would prefer to jump into software development than start off in technical support.
I was also rejected by a coding bootcamp when I offered to give a guest talk about a career in technical support. (It's a shame.)

I can understand that.

I am considering my next steps in becoming a staff support engineer.
I would like to remain on the technical path if possible.

I had tried looking up resources for career advancement in customer-facing engineering roles.
However, this has been challenging indeed.

If you have any recommendations of similar resources like https://staffeng.com/book/ for technical support engineers, please let me know!

#individualcontributor #career #engineering

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